About the role

Major Case Unit Manager responsible for managing Auto Liability claims and training staff. Overseeing serious and complex liability claims while maintaining service quality and brand integrity.

Responsibilities

An experienced Auto Severity UM will have reserve/estimate authority up to $1,000,000 and payment/settlement authority up to $750,000 and oversees the handling of severe and/or complex claims up to a full value of generally $2 million.
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/ best practices guidelines.
Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training, performance development and succession planning.

Bachelor's Degree.
Claim management experience.
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex Claims.
5 years litigation and severity claim handling experience with at least 10 years of total claim experience.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.