Hybrid Senior Customer Strategy Manager

at Databook

• Job title: Senior Customer Strategy Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Palo Alto, United States

About the role

• Customer Strategy Manager collaborating with enterprise clients at Databook to drive retention and account growth through innovative software solutions.

Responsibilities

• Directly collaborate with customers to ensure they are receiving the benefits from Databook's software through supporting strategic sales transformation at enterprise SaaS companies
• Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline while strategizing on how to increase usage maturity on the platform
• Meet regularly with clients’ sales, sales operations and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals
• Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time
• Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives

Requirements

• 4+ years of experience in a Customer Success and/or strategy consulting role
• Experience owning and managing executive-level relationships with clients/customers
• Background in account management preferred, or other role that included customer-facing project management ownership
• Exceptional verbal and written communication skills; ability to create and deliver compelling presentations to senior business audiences
• Positive, collaborative and results-oriented mindset with a willingness to “roll up your sleeves” to succeed in any task
• Self-starter with strong organizational skills and the ability to think strategically and who likes working in an agile, ever-changing business environment.
• Ideal candidates will also have:
• Master’s degree in Business Administration (MBA)
• Certified Financial Analyst (CFA)or significant degree of financial acumen
• Experience working in a fast-faced, startup environment

Benefits

• Competitive salary with bonus
• Equity
• 401K/retirement contributions
• 4 weeks vacation plus public holidays
• Employee referral bonus program
• Complimentary subscription to Masterclass
• $750 (or local currency equivalent) budget for home office equipment
• $500 USD (or local currency equivalent) learning stipend to spend on books, courses or other training materials that help you develop skills relevant to your role or professional development