Intern supporting AI transformation at BMW Group's GenAI Self - Service Platform. Contributing to efficiency and compliance in a project environment with an international development team.
About the role
- AI Specialist in hybrid role providing client support in technical AI and integration issues. Collaborating with teams to enhance AI client satisfaction and product improvement.
Responsibilities
- Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
- Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations.
- Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform.
- Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
- Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
- Identify recurring issues and contribute to internal documentation and FAQs.
- Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
- Audit AI conversations to detect bugs or opportunities for improvement.
- Ensure that all critical feedback and issues are resolved within the SLA.
Requirements
- Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
- Strong troubleshooting skills and ability to resolve issues efficiently.
- Familiarity with AI behavior, JSON structures, and state machines (training provided).
- Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
- Knowledge of process automation; experience with Zapier is a plus.
- Programming knowledge, especially in Python, is a plus.
- Ability to explain technical concepts clearly to both technical and non-technical audiences
- Highly organized, with the ability to manage multiple support cases at once.
- Strong written and verbal communication skills.
- A customer-first mindset with a genuine desire to help clients succeed.
- A team player with adaptability in fast-paced environments.
- Passion for technology, AI, and continuous learning.
Benefits
- ● **Language Classes:** Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
- ● **OpenAI or Gemini Premium License:** Complimentary access to an OpenAI premium license for personal or professional use.
- ● **Paid Time Off:** Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
- ● **Soft Hybrid Work: **We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
AI Support Experience Manager driving performance and improvement in customer support at Bumble through AI tools. Focus on workflow optimization and team integration.
Engage in a three - year PhD program focused on developing AI frameworks to enhance automotive product innovations. Collaborate with industry partners and research institutions in advanced engineering.
AI Trainer responsible for delivering training on AI and Cloud technologies with flexible scheduling. Engaging participants through webinars and workshops for an international media organization.
Principal Director leading applied AI initiatives at Aerospace Corporation focused on national security and advanced infrastructure. Driving innovation through AI and cloud integration for complex space systems.
Busperson role at ai Pazzi restaurant in Las Vegas, maintaining dining room standards and assisting servers. Providing excellent guest service and adhering to department policies.
Specialist in Gen AI Development at Sun Life working on innovative technologies and solutions. Collaborating with teams to implement GenAI technologies and improve existing processes.
Werkstudent in Condition Monitoring mit Embedded AI at Fraunhofer in Nürnberg. Developing solutions for embedded AI systems in a flexible part - time role.
Supports planning and organization of research projects in Human AI - Interaction at Fraunhofer Institute. Involves interdisciplinary teamwork and various research methodologies.
Specialist in Gen AI Development at Sun Life, a leading financial services company. Focusing on app development and design with cloud technologies and Gen AI applications.