Graduate Analyst applying analytical skills to solve client problems at Aurora. Training in energy markets and involvement in live client projects in Sydney.
About the role
- Technical Engagement Analyst focusing on technical client support and data optimization for DailyPay. Collaborating with cross-functional teams to enhance client experiences and resolve technical issues.
Responsibilities
- Act as a technical point of escalation for cross-functional teams
- Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
- Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
- Function as a subject matter expert regarding product idiosyncrasies and client integrations
- Report, troubleshoot, and take ownership of incidents through resolution
- Support product testing and rollouts
Requirements
- Bachelor’s degree with 2+ years of experience in a implementations, technical account management, or client-facing technical support role
- Ability to adapt and thrive in a product knowledge-heavy environment
- Strong analytical and problem solving skills
- Knowledge of Dell Boomi or willingness to learn Dell Boomi
- Experience troubleshooting sFTP, API, and data concerns
- Capacity to prioritize and handle multiple projects simultaneously
- Strong interpersonal and cross-functional skills
- Occasional need to work outside of normal business hours may be required
Benefits
- Competitive compensation
- Opportunity for equity ownership
- Private health insurance option
- Employee Resource Groups
- Fun company outings and events
- Generous PTO Allowance
- 5% Pension contribution
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