Customer Service Assistant serving food and beverages at Fort George Barracks, ensuring excellent customer service and maintaining cleanliness in dining areas.
About the role
- Logistics & Customer Service Manager at Cyclic Materials ensuring efficient logistics operations across North America. Leading customer service initiatives in a growing cleantech company.
Responsibilities
- Day‑to‑day logistics management
- Lead daily inbound and outbound shipments (ground, air, and ocean) for equipment, feedstock, raw materials, finished goods, and supplies.
- Plan and optimize shipments to and from facilities in Canada and the USA, from suppliers and to customer, as well as 3PL warehouses in both countries.
- Manage cross‑border operations and customs clearance for imports and exports.
- Ensure accurate and timely documentation (commercial invoices, packing lists, certificates of origin, etc.).
- Maintain strong understanding of HS codes, Incoterms, country‑of‑origin regulations, and trade compliance requirements.
- Oversee 3PL warehouse performance, inventory accuracy, and service levels.
- Drive organization of inventory on‑site and at third‑party warehouses, improving visual management, space utilization, and stock accuracy.
- Support cycle counts and physical inventory, investigating and resolving variances.
- Act as a key point of contact for logistics‑related customer and partner inquiries, supporting internal teams to make the material arrive at the appropriate location on time, with the best cost efficiency and eliminating barriers on the process.
- Ensure timely, clear communication on order status, delays, and issue resolution.
- Build constructive, cooperative relationships with internal teams (production, sales, finance, quality, HSE) and external partners (suppliers, carriers, customs brokers, 3PLs).
- Coordinate safe handling, packaging recommendation, documentation, and transportation of hazardous materials in line with applicable regulations (domestic / international).
- Support logistics of off‑spec materials and packaging, ensuring safe and compliant movement and disposition.
- Develop, implement, and maintain KPIs for logistics, transportation, and warehouse operations (e.g., OTIF, lead times, cost per shipment, inventory accuracy).
- Evaluate and manage carriers, logistics brokers, customs brokers, and freight forwarders to ensure high service standards and cost effectiveness.
- Create, maintain, and improve SOPs and work instructions for logistics and customer service processes.
- Lead and support continuous improvement initiatives (best practices, digital tools, standardization, and process optimization).
Requirements
- 5–10 years of experience managing ground logistics in North America, including cross‑border shipments between Canada and the USA.
- Proven experience with: 3PL warehouses and inventory control
- Domestic and international air and ocean shipments
- Hazardous materials handling and compliance
- Off‑spec materials / packaging logistics
- Strong understanding of documentation for domestic and international shipments, including: Country of origin regulations, HS codes, Incoterms
- University or college degree in Supply Chain, Logistics, or a related field.
- Demonstrated analytical and hands‑on problem‑solving skills, with the ability to dive into details and resolve operational issues quickly.
- Excellent communication skills, with the ability to synthesize complex information into clear, concise messages tailored to different audiences (operators, management, customers, and partners).
- Track record of implementing best practices and driving continuous improvement in logistics or supply chain environments.
- Experience creating, implementing, and maintaining SOPs and process documentation.
- Strongly Preferred: Professional certifications such as CCLP, APICS CPIM, APICS CSCP, or APICS CLTD.
- Experience in manufacturing, chemicals, metal recycling, or similar industries with complex regulatory and safety requirements.
- Familiarity with ERP (Dynamics 365 / Business Central) and WMS systems.
- Strong proficiency with Excel, dashboards, or similar tools.
- Spanish as a second language is an asset.
Benefits
- Health and Dental coverage
- RRSP contributions
- Generous paid time off program
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