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About the role
- Learning Solutions Lead for CXG Learn driving commercial success in luxury retail digital learning. Collaborating closely with clients and teams to ensure effective onboarding and continuous engagement.
Responsibilities
- Own and drive the commercial success, adoption, and continuous development of CXG Learn across clients
- Act as main CXG contact for the platform provider
- Translate client needs into functional requirements
- Prioritize features, follow development, testing, and releases
- Ensure platform alignment with market expectations
- Build and maintain sales toolkit (pricing, decks, demos, contracts, FAQs)
- Define commercial and go-to-market strategy with CCO and CMO
- Support Sales and Customer Success in pitches, renewals, and client meetings
- Lead end-to-end onboarding (setup, branding, content migration, configuration)
- Ensure client mastery of platform features and best practices
- Drive adoption, engagement, and usage growth
- Define operational model for tickets, queries, and updates
- Develop continuous learning approaches using CX data, training performance, and analytics
- Enable “what’s next” recommendations after each program
- Position CXG Learn as a strategic learning partner, not a one-off solution
- Collaborate on launches, campaigns, webinars, events, success stories, and cases
- Support content-selling campaigns for new library releases
- Ensure strong internal and external visibility
- Promote CXG Learn internally
- Train Customer Success teams on learning market, competitors, and vocabulary
- Enable CS to sell autonomously and design learning paths
- Build ongoing internal training and refresh programs
- Elevate CS into Learning Consultants with a strategic, advisory mindset
- Define and anticipate resources and operational roles required to support growth
- Align content library with client needs and market trends
- Identify content gaps with Learning Design teams
Requirements
- Master's degree
- 5+ years in learning solution launch and platform management
- Strong knowledge of LMS and digital learning technologies
- Strong commercial mindset
- Excellent communication and presentation skills
- Ability to train and upskill teams
- Organized, autonomous, proactive, and customer-focused
- Strong ownership and problem-solving mindset
- Experience building or curating digital learning programs is a plus.
- Understanding of luxury retail training (CX, sales, onboarding, retail skills) is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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