Customer Service Representative in the energy sector handling customer inquiries via phone. Offering support and assistance with a focus on customer satisfaction and team collaboration.
About the role
- Strategic Account Executive growing clients within the Aetna Business Unit of CVS Health. Leading account teams and developing client relationships to achieve satisfaction and business growth.
Responsibilities
- Serve as the senior level liaison for PBM clients within the Aetna Business Unit
- Lead the strategic account team with full ownership for client satisfaction and service delivery
- Develop strong internal and client relationships through proactive interactions
- Work collaboratively with internal teams
- Utilize consultative selling skills to recommend CVS Health solutions
- Develop and deliver quarterly and annual reporting to clients
- Formulate responses to Request for Proposals (RFPs)
- Execute client renewals by building relationships with key client stakeholders
Requirements
- 7+ years of related work experience
- At least 3 years of cumulative Account Management or equivalent client-facing experience in healthcare
- Proven sales experience
- Must possess a valid and current driver’s license
- Proficiency in Word, Excel, PowerPoint
- Bachelor’s Degree required, equivalent experience may be considered
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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