Senior Manager of Operations leading teams at CVS Health to translate market strategies into deliverables, collaborating with clinicians and stakeholders for operational success.
Responsibilities
Analyzes workload patterns, forecasts resource needs, and makes recommendations for adjustments or enhancements
Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs)
Manages direct reports to identify and solve for process improvement opportunities within operations support functions
Addresses escalated customer or client concerns and investigates operational incidents
Establishes and enforces compliance guidelines and quality control processes
Drives initiatives and implements process improvement initiatives
Facilitates effective communication across regional operations support teams
Fosters a culture of continuous improvement within operations team
Requirements
7-10 years work experience, to include minimum 2 years of management experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Excellent organization skills
Prior healthcare experience
Bachelor's degree or higher (preferred)
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
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