Head of Operations - Documents and Agreements at Ascensus overseeing daily operations and leading multiple teams in financial services. Focused on strategy, client satisfaction, and operational excellence.
About the role
- Senior Manager of Operations leading a group of clinician operations managers at CVS Health. Centering on execution and strategy to enhance operational efficiency across clinician networks.
Responsibilities
- Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional level
- Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
- Manages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analyses
- Addresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
- Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs
- Drives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholders
- Facilitates effective communication across regional operations support teams and with other stakeholders
- Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
- Accountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective roles
Requirements
- 7-10 years work experience, to include minimum 2 years of management experience
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Excellent organization skills
- Prior healthcare experience
- Bachelor’s degree or higher preferred
- Experience leading remote/hybrid teams
- Proficiency utilizing data tools for decision making, including Excel, PowerBI, Google suite, etc.
- Strong understanding of demand/supply planning, integrated business planning processes, and workforce management
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Cloud Operations Associate at PwC focusing on IT infrastructure solutions and cloud operations. Engage in innovative projects while developing skills in cloud technologies and enhancing client connections.
Senior Operations Manager leading private cloud operations team at Wells Fargo. Managing diverse tasks including team development, incident management, and collaborating with product managers.
Manager in Training role at POOLCORP, leading to long - term opportunities in operations management. Gain hands - on experience and guidance in the distribution industry through a structured program.
Manager in Training for operations at POOLCORP's distribution warehouse. Receive training in every area of the distribution center leading to long - term roles in management.
Manager in Training for operations program, receiving hands - on training at outdoor living products distributor. Includes opportunities for personal and career growth with training and relocation.
Manager in Training for operations at POOLCORP, leading outdoor living products distributor. Receive hands - on training and opportunities for growth in operations management roles.
Manager in Training in Operations at POOLCORP, overseeing warehouse duties and receiving training. Engaging in hands - on training across various distribution operations.
Manager in Training - Operations at POOLCORP focused on hands - on training in distribution management. Develop skills in operations, management, and purchasing for a career in operations management.
Operations Administrator managing grants and fiscal operations at the Center for Transportation Research, University of Tennessee. Responsible for fiscal management, grants administration, and leadership support.