Head of Operations - Documents and Agreements at Ascensus overseeing daily operations and leading multiple teams in financial services. Focused on strategy, client satisfaction, and operational excellence.
Responsibilities
Managing daily operations and leading teams of associates
Defining operational strategies to efficiently meet SLAs and client expectations
Developing processes and implementation of an operating playbook
Maintaining a high level of customer service
Coaching leadership staff
Crafting long-term strategic planning
Creating and monitoring budgets
Driving continuous improvement and fundamentally transforming day-to-day business
Requirements
Bachelor’s degree in business or equivalent work experience
10+ years’ experience in financial services industry with a focus on operations
Proven leadership experience, with solid decision-making skills and building strong operational teams
Demonstrated experience working with offshore operations centers
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