Manager of Channel Strategy driving customer engagement and AI-driven personalization at CVS Health. Collaborating with cross-functional teams to develop a modern messaging ecosystem and consent framework.
Responsibilities
Lead cross-functional initiatives to increase customer enrollments and improve preference capture across pharmacy and front store channels.
Analyze enrollment and compliance data to identify trends, gaps, and opportunities; convert insights into clear recommendations.
Develop and maintain a modernized consent and channel strategy framework supporting personalization and coordinated customer journeys.
Prioritize initiatives using structured methods; gather requirements and align with Legal, Product, and Operations partners.
Create polished, leadership-facing presentations that communicate strategy, insights, and roadmap progress.
Requirements
2+ years of experience in pharmacy technology, operations, product management, product development, or strategy
Demonstrated ability to create clear, compelling PowerPoint presentations for leadership audiences
Proficiency with Excel and experience extracting insights from large datasets using SQL and Python
Experience conducting gap analyses, documenting Agile project requirements, and supporting end‑to‑end project execution
Strong organizational, communication, and problem‑solving skills
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Benefit solutions addressing different needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and retiree medical access
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