About the role

  • Senior Account Director leading a large, complex global client account with Cushman & Wakefield. Responsible for strategy, client satisfaction, and service delivery excellence.

Responsibilities

  • Serve as senior executive relationship manager for a large, global client account
  • Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives
  • Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy
  • Drive client satisfaction, innovation, and continuous improvement across all service lines
  • Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets
  • Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals
  • Lead executive-level business reviews, governance meetings, and growth discussions
  • Ensure disciplined contract management, proactive risk mitigation, and timely issue resolution
  • Partner with internal stakeholders (Finance, HR, Legal, Quality, Operations) to deliver best-in-class outcomes
  • Lead, develop, and inspire a high-performing account leadership team
  • Foster a client-first culture focused on accountability, collaboration, and results
  • Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives
  • Promote strong collaboration across Cushman & Wakefield service lines and global regions

Requirements

  • Bachelor’s degree required; MBA or Master’s degree preferred
  • 12–15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
  • Proven success leading large, complex, global client accounts
  • Demonstrated P&L ownership and financial management expertise
  • Strong executive presence with excellent communication and relationship management skills
  • Experience leading leaders within a matrixed organization

Benefits

  • health, vision, and dental insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work

Job title

Senior Account Director

Job type

Experience level

Senior

Salary

$221,000 - $260,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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