Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
About the role
- Collections Associate managing independent trade customers' portfolios at C&S Wholesale Grocers. Researching payments and collaborating with various teams for effective resolutions.
Responsibilities
- Research and resolve non or short payment
- Partner with customers ongoing and consult with them promptly as issues arise
- Research invoices and proof of delivery documentation
- Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary
- Work with cash application team to ensure correct application
- Consult with contract compliance team to validate contract terms and expected adjustments
- Work with sales team on any issues requiring joint communication with customer
- Review and gain approval for resolution with supervisor as necessary per threshold guidelines
- Process approved adjustments as required
- Adhere to credit hold restrictions to minimize bad debt exposure
- Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly
- Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance
- Assist in designing format of analysis
- Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues
- In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager
- Document all collections procedures
Requirements
- Bilingual in Spanish and English required
- Demonstrated proficiency in Excel
- Experience with financial systems and software (e.g. AR/AP/GL package) preferred
- 2-5 years of work experience
- High School Diploma - General Studies
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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