Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Associate managing independent trade customers' portfolios at C&S Wholesale Grocers. Researching payments and collaborating with various teams for effective resolutions.
Responsibilities
- Research and resolve non or short payment
- Partner with customers ongoing and consult with them promptly as issues arise
- Research invoices and proof of delivery documentation
- Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary
- Work with cash application team to ensure correct application
- Consult with contract compliance team to validate contract terms and expected adjustments
- Work with sales team on any issues requiring joint communication with customer
- Review and gain approval for resolution with supervisor as necessary per threshold guidelines
- Process approved adjustments as required
- Adhere to credit hold restrictions to minimize bad debt exposure
- Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly
- Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance
- Assist in designing format of analysis
- Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues
- In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager
- Document all collections procedures
Requirements
- Bilingual in Spanish and English required
- Demonstrated proficiency in Excel
- Experience with financial systems and software (e.g. AR/AP/GL package) preferred
- 2-5 years of work experience
- High School Diploma - General Studies
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Credit Analyst supporting the Credit Manager with administering credit and collections at Bridgestone. Focusing on compliance, collaboration, and continuous improvement in credit processes.
Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Credit & Collections Manager overseeing customer credit management and cash collections at Mondelēz International. Managing risk, analyzing data, and leading the C&C process for Latin America.
Credit & Collections Analyst managing bill - to - cash and customer credit operations at Mondelēz International. Resolving complex queries, debt collections, and collaborating with sales teams.
SIGINT Analyst leveraging signal intelligence analysis to enhance UAS operations. Collaborating with team members to identify and exploit communications related to UAS activities.
Collections Specialist evaluating customer orders and account status for Parts Town, a distributor of restaurant parts. Engaging with customers and collaborating with team to drive cash and revenues.
Manager overseeing Credit & Collections department at Comcast. Develops strategies and manages team performance for collections effectiveness.
Credit Analyst supporting credit and collections processes while collaborating with internal teams at Bridgestone. Focusing on improving processes and ensuring compliance across EMEA entities.