Product Manager driving AI integration and user experiences for Crypto.com App. Collaborating with cross-functional teams to embed AI across features and enhance user decision-making.
Responsibilities
Partner with Product Leads across the Crypto.com App to identify opportunities for AI integration, ensuring a unified and intelligent user experience across all feature verticals.
Define and drive the strategy for customer-facing AI and data products, balancing long-term innovation with immediate operational wins.
Work alongside AI/ML researchers to integrate generative AI models (LLMs) into core features, ensuring high standards for response quality, relevance, and latency.
Lead multidisciplinary teams—including Engineering, Data Infrastructure, and Design—to translate complex AI capabilities into intuitive, mobile-first requirements.
Scale AI-powered support tools and automated verification flows (KYC) to enhance efficiency while maintaining a frictionless user experience.
Define success metrics and monitor product performance to drive continuous, rapid experimentation and feature optimization.
Ensure all AI-driven products adhere to global standards for data privacy, reliability, and ethical AI practices.
Requirements
3+ years of experience in Product Management, specifically within AI, fintech, or high-growth data platform environments.
Strong understanding of generative AI fundamentals, including prompt engineering, model limitations, and the nuances of deploying LLMs in a production environment.
Proven ability to influence and collaborate with diverse product teams to bring complex, multi-layered features to life.
Experience with AI Agent tooling (e.g., Alfred AI) and optimizing user verification or support workflows through automation.
Ability to manage high-level strategy while maintaining a hands-on approach to product delivery and detail-oriented execution.
A passion for translating sophisticated technical solutions into impactful, easy-to-use experiences for a global audience.
Previous experience delivering customer-facing AI products is highly preferred. Familiarity with crypto ecosystems is a plus.
Bachelor’s degree in a technical or business field; advanced degrees (Masters/MBA) are a plus.
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
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