Strategy Analyst responsible for shaping customer experience strategies and omnichannel ambitions at Coles. Collaborating across functions and providing insights to drive measurable outcomes.
CD
Hybrid Customer Support Specialist – EMEA
Posted last month
About the role
- Customer Support Specialist providing commercial support to customers in EMEA region. Engaging with internal departments and international teams for effective solutions and proactive assistance.
Responsibilities
- Proactive support for the branch and dealer network on all customer support matters
- Identification of spare parts and troubleshooting
- Handling price and delivery time inquiries
- Issuing credit notes and supporting export-related customs queries
- Continuous optimization of existing processes and revision of applicable work instructions within the area of responsibility
Requirements
- Completed commercial or technical training
- Professional experience in a similar role
- Confident communication in German and English
- Structured and independent working style
- Negotiation skills, both internally and externally
- Friendly demeanor across all hierarchical levels
Benefits
- Fitness discounts
- Employee offers
- Bike leasing
- Company pension plan
- Health days covering various topics
- Employee parking
- Subsidized canteen
- Free beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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