Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
CD
Hybrid Customer Support Specialist – EMEA
Posted 2 months ago
About the role
- Customer Support Specialist providing commercial support to customers in EMEA region. Engaging with internal departments and international teams for effective solutions and proactive assistance.
Responsibilities
- Proactive support for the branch and dealer network on all customer support matters
- Identification of spare parts and troubleshooting
- Handling price and delivery time inquiries
- Issuing credit notes and supporting export-related customs queries
- Continuous optimization of existing processes and revision of applicable work instructions within the area of responsibility
Requirements
- Completed commercial or technical training
- Professional experience in a similar role
- Confident communication in German and English
- Structured and independent working style
- Negotiation skills, both internally and externally
- Friendly demeanor across all hierarchical levels
Benefits
- Fitness discounts
- Employee offers
- Bike leasing
- Company pension plan
- Health days covering various topics
- Employee parking
- Subsidized canteen
- Free beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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