Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
Responsibilities
- Process incoming calls from both Crown customers and Service Technicians.
- Dispatch technicians.
- Enter technician payroll hours.
- Process parts and service billing.
- Create daily work orders.
- Maintain records and files.
- Assist other departments as needed.
Requirements
- Less than 2 years related experience.
- High school diploma or equivalent.
- Excellent phone skills.
- Good communication, organizational, math and computer skills.
- Experience with Microsoft Office.
- Leadership skills, technical experience and knowledge a plus.
- Ability to multitask.
Benefits
- Competitive Wages.
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
- Paid Parental Leave.
- 9 Paid Holidays.
- Paid Vacation accrued at a rate based on length of service and position.
- 24 Hours of Personal Leave per anniversary year.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 per calendar year.
Job title
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