Responsible for facilitating Business Class customer orders at Comcast Business. Ensure timely order through installation while meeting compliance and quality metrics.
About the role
- Global Process Leader managing CRM processes for Crown Equipment Corporation. Responsible for sales, marketing, and business analytics support with a focus on system enhancements and global user training.
Responsibilities
- Representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
- Designing, creating and maintaining key business processes with Crown’s CRM solution
- Ongoing support of Global users in Crown’s CRM solution
- Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing
- Perform necessary system configuration to achieve business requirements for the specific area
- Coordinate system enhancements with Crown and Third-Party developers
- Provide support for current users and Crown Help Desk
- Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks
- Provide training and support for Global implementation and updates to Crown’s CRM solution.
Requirements
- High school diploma or equivalent
- At least 8 years of experience required
- Strong communication, computer and organizational skills
- Occasional Travel (0-5%)
- Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related field (preferred)
- Experience in writing and communicating technical processes and configuration documents (preferred)
- SAP Hybris programming, development knowledge, and experience (preferred)
- Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud (preferred).
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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