Customer Success Manager enhancing client relationships and driving value at a customer - oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
About the role
- Microsoft Dynamics Customer Engagement Consultant at Crowe transforming customer-facing operations. Delivering high-impact CRM implementations and enabling scalable technology solutions.
Responsibilities
- Help clients transform their customer-facing operations through Microsoft Dynamics 365 Customer Engagement (CE)
- Combine deep industry specialization with technology expertise to deliver real value
- Optimize business processes, improve customer experiences, and enable scalable technology solutions
- Deliver high-impact CRM implementations
Requirements
- Bachelor’s degree in computer science, MCA, MIS, Information Systems or engineering fields, or equivalent experience
- 7 – 10+ years of relevant experience
- Experience with Dynamics CRM / Dataverse Product Modules (Sales/Marketing/Customer Service)
- Understanding of object-orient programming (OOP) and Design Patterns
- 2+ years of experience with C#, HTML, CSS, JS/jQuery
- Experience with CRM Plugins / Workflows / Actions concepts
- Experience with SQL Server Reporting Services and / or Power BI reporting concepts
- Understanding of CRM Solution Management concepts
- Understanding of Security Management Concepts
- Experience of JavaScript framework such as Type Script, React, Angular, or similar, a plus
- Experience with data migration (SSIS packages using Kingsway, out of the box wizard, or console)
- Experience working with Power Automates (MS Flow)
- Experience working with MS Portal/Power Portal/Power Pages
- Familiarity with building SaaS solutions using Azure services
Benefits
- Comprehensive benefits package
- Career growth and leadership opportunities
- Inclusive culture that values diversity
- Regular meetings with a Career Coach to guide career goals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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