Secrétaire managing financial aid for students within the MESR in Lille. Responsible for overseeing administrative tasks and communications in support of student financial aid regulations.
Responsibilities
Manage the secretariat activities of the Student Financial Aid Office (mail, emails, calendars…)
Carry out re-allocations in liaison with the DDFIP (Departmental Directorate of Public Finances) and the accounting agency
Participate in organizing the DSE (Dossier Social Étudiant) communication campaign
Take part in implementing and preparing attendance verification checks
Serve as the primary contact for communication with institutions (universities, high schools, schools, etc.) across the Academy that use the SVEN tool for payments and attendance monitoring
Participate in implementing Internal Financial Control
Handle the processing of foreign resources
Participate in the administrative management of the service's human resources (20 staff)
Provide telephone reception for the secretariat
Cross-check lists of scholarship recipients between the Regional authority and CROUS
Supervise provisional schedules for the monthly verification of annual working hours
Produce daily reports of staff activity statuses for the service
Produce monthly front-desk reception schedules for managers
Distribute all administrative documents
Provide support to staff on HR management in coordination with the head of service
Update staff administrative files (sick leave, leave, training…) and forward them to HR
Manage staff schedules and leave in coordination with the head of service and follow up on their administrative files
Process incoming and outgoing mail
Participate in organizing the DSE information campaign
Plan administrative management of communication activities for fairs, forums and Open Days
Support the Director of Student Life (Directrice de la DVE) in cross-functional tasks and various projects
Manage emails sent to the shared PAFE mailbox and via the Student Life portal on MesServicesEtudiant.gouv.fr
Provide telephone reception for the DSE service secretariat
Perform checks in coordination with the office's coordinating manager
Complete documents related to checks
Generate and send student lists to institutions
Monitor responses from institutions
Process scholarship suspensions and/or repayment orders
Respond to acknowledgement receipts sent by students
Complete and update the spreadsheet of data related to repayment orders
Draft responses to appeals related to repayment orders
Compile, file and archive repayment order files
Manage the mailbox dedicated to French consulates abroad
Compile and send application files to French consulates abroad
Record and integrate confidential notes into Olafe, then validate the scholarship file
Monitor the digitalization/dematerialization process
Scan files or documents received by the CROUS and upload them into Olafe
Scan social reports from the social services and forward them to managers' shared mailboxes
Process RIB (bank account details) rejections and send new RIBs to the DDFIP to resume scholarship payments
Manage office supplies inventory and prepare orders
Participate in and staff booths for external events (Open Days, Student Fairs)
Assist managers with processing straightforward DSE cases.
Requirements
Technical mastery of the field
Knowledge of the professional environment and ability to situate oneself within it
Regulatory knowledge of the field and rigorous application of higher education scholarship regulations
Strong written and oral communication skills
Ability to share information, transfer knowledge and report
Sense of responsibility; strong work ethic
Ability to implement procedures and rules
Commitment to public service and professional integrity
Ability to respect the collective organization of work and to provide mutual support within the team
Rigor and efficiency (reliability and quality of work, respect of deadlines, standards and procedures, organizational skills, methodical approach, attention to quality of service)
Autonomy, analytical ability, good judgment and initiative within the scope of responsibilities
Comfortable use of IT tools: proficient in Word, Excel, OneDrive, SharePoint
Ability to perform duties primarily on computer (management and digitalization of files)
Adaptability and team-working skills
Interpersonal skills (with the public and within the professional environment), including self-control
Benefits
51 days of leave
75% public transport reimbursement
Complementary health insurance (mutuelle)
Position eligible for telework (2 days/week) after 6 months' service
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