Hybrid Junior Analyst — FCL Documentation (Imports)

Posted 1 hour ago

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About the role

  • Junior Analyst managing import documentation communication with clients and agents in logistics industry. Handling customer service inquiries and tracking shipments effectively within hybrid work setup.

Responsibilities

  • Provide customer service via email and phone;
  • Communicate with terminals and shipping lines via email and phone;
  • Manage and verify all shipment documentation (MBL and HBL);
  • Track shipments on carriers' websites;
  • Perform queries and corrections in the Mercante system;
  • Maintain daily contact with international agents;
  • Execute container re‑destination;
  • Monitor vessel berthing/docking daily.

Requirements

  • Bachelor's degree in International Trade, International Relations, Business Administration, or related fields;
  • Intermediate English;
  • Spanish is a plus;
  • Proficiency with the Microsoft Office suite;
  • Experience working with freight agents and/or NVOCCs is desirable;
  • Knowledge of maritime import procedures;
  • Ability to interpret situations, positive attitude, curiosity, teamwork, willingness to learn, and a proactive, dynamic approach.

Benefits

  • Meal allowance
  • Health insurance
  • Dental insurance
  • Pharmacy discount program
  • Totalpass (wellness platform)
  • Partnerships with Bluefit and Bodytech gym networks
  • Support Program (psychological, financial, legal, and nutritional assistance)
  • Life insurance
  • Childcare assistance
  • Transportation allowance
  • Educational platforms
  • Partnerships with universities and language schools
  • SESC partnership

Job title

Junior Analyst — FCL Documentation (Imports)

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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