Junior Analyst managing import documentation communication with clients and agents in logistics industry. Handling customer service inquiries and tracking shipments effectively within hybrid work setup.
Responsibilities
Provide customer service via email and phone;
Communicate with terminals and shipping lines via email and phone;
Manage and verify all shipment documentation (MBL and HBL);
Track shipments on carriers' websites;
Perform queries and corrections in the Mercante system;
Maintain daily contact with international agents;
Execute container re‑destination;
Monitor vessel berthing/docking daily.
Requirements
Bachelor's degree in International Trade, International Relations, Business Administration, or related fields;
Intermediate English;
Spanish is a plus;
Proficiency with the Microsoft Office suite;
Experience working with freight agents and/or NVOCCs is desirable;
Knowledge of maritime import procedures;
Ability to interpret situations, positive attitude, curiosity, teamwork, willingness to learn, and a proactive, dynamic approach.
Benefits
Meal allowance
Health insurance
Dental insurance
Pharmacy discount program
Totalpass (wellness platform)
Partnerships with Bluefit and Bodytech gym networks
Support Program (psychological, financial, legal, and nutritional assistance)
Life insurance
Childcare assistance
Transportation allowance
Educational platforms
Partnerships with universities and language schools
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