Student supporting client - facing professionals who provide bilingual service at Fidelity. Enhancing financial service operations through processing and documentation.
About the role
- Logistics Specialist managing operations for vehicle transportation at Cox Automotive. Build relationships with auction teams and oversee client success operations.
Responsibilities
- Build relationship with Manheim Auction commercial team and management
- Show proficiency with communication via recorded line phone system
- Manage email boxes for multiple locations and collaborate on regional emails
- Entry of all manual orders and processing of other AS400 system orders
- Manage escalated Client Success VINs with carriers and agents
- Monitor holds and verification delays
- Dispatch negotiation and a heavy understanding of sales tactics to increase margin
- Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s
- Following Up with carriers on several VINs daily
- Process Fees and post assessorial charges to record
- Request Hold Harmless/Releases
- Investigating kickback of VINs by carriers to get units re-dispatched
- Be comfortable holding carriers accountable to their plan
- Create and manage corrective action of a vendor
- Monitoring order entry failures throughout the day and correct
- Understanding of margin relative to position and some tracking of margin requirements
- Monitoring and correcting master data files for location errors
- Measuring performance – understanding analytics for clients and vendors
- Report on performance results for high level management and executive leaders
- Compile vehicle transportation related data and generate reports
- Follow all job-related duties as directed by supervisor
- Be an outside the box thinker who can solve problems quickly
- Working knowledge of Microsoft Excel, Outlook, and Word
- Ability to work independently in a hybrid environment to execute and deliver results
- History of customer service and multi-tasking position(s)
Requirements
- 1-3 years administrative experience (in automotive industry preferred)
- Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
- Ability to work independently in a matrix environment to execute and deliver results
- Excellent customer service and multi-tasking skills
- High attention to detail including precise data entry
- Excellent written and verbal communication skills
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- High School Diploma or equivalent
- Valid Driver’s License and the ability to pass a background check and drug test required.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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