Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- Senior Operations Manager responsible for operational functions, quality services, and compliance across US locations. Leading a team and coordinating client service efforts in a caring culture.
Responsibilities
- Responsible for overall operational management for assigned locations/offices.
- Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements.
- Establishes business plan with goal and objectives for the partnership and assigned locations/offices.
- Monitors management reports relating to the partnership/office performance.
- Assists with the coordination of sales and client service efforts.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Ten (10) years claims management experience or equivalent combination of experience and education required to include two (2) years of supervisory experience.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Leadership/management/motivational skills.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Excellent negotiation skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Benefits
- health insurance
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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