About the role

Senior Operations Manager responsible for operational functions, quality services, and compliance across US locations. Leading a team and coordinating client service efforts in a caring culture.

Responsibilities

Responsible for overall operational management for assigned locations/offices.
Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements.
Establishes business plan with goal and objectives for the partnership and assigned locations/offices.
Monitors management reports relating to the partnership/office performance.
Assists with the coordination of sales and client service efforts.

Bachelor's degree from an accredited college or university preferred.
Ten (10) years claims management experience or equivalent combination of experience and education required to include two (2) years of supervisory experience.
Excellent oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Leadership/management/motivational skills.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.