As a CX Retirement Operations Gustie, you’ll ensure operational accuracy and compliance in Gusto's 401(k) processes. Collaborate internally to resolve discrepancies and streamline workflows.
About the role
- Student supporting client-facing professionals who provide bilingual service at Fidelity. Enhancing financial service operations through processing and documentation.
Responsibilities
- Appuyer les files d’attente de distribution de services et les activités de traitement
- Faire équipe avec l’analyste de projet ou un expert du service pour mettre en œuvre des initiatives
- Identifier des occasions d’offrir un service à valeur ajoutée
- Participer à la documentation des procédures actuelles
Requirements
- Diplôme universitaire en cours, idéalement centré sur le monde des affaires
- Bilingue en français et en anglais (écrit et parlé) est préféré
- Intérêt marqué pour le secteur des services financiers
- Forte orientation service à la clientèle avec d'excellentes aptitudes d'écoute et relationnelles
- Expérience dans le secteur des services financiers (un atout)
- Maîtrise de Microsoft Word et Excel
- Inscription dans un programme coopératif enregistré pour que votre candidature soit retenue
Benefits
- Programme de formation
- Possibilité de faire du bénévolat
- Horaire de travail hybride flexible
- Rémunération concurrentielle
Job title
Job type
Experience level
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Degree requirement
Location requirements
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