Client Services Manager at Sedgwick managing multiple client service programs and relationships. Overseeing customer satisfaction, program procedures, and team performance while ensuring growth and development opportunities.
About the role
- Manage follow up maintenance transactions for fleet services with excellent customer support and communication skills. Collaborate with internal teams to ensure positive customer experiences.
Responsibilities
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
- Timely and accurate documentation and notation in all FSCA systems regarding each customer contact.
- Providing excellent customer service for all internal and external customer calls.
- Be professional and establish positive customer rapport.
- Obtain customers approval for all repairs and services to be performed.
- Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
- Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
- Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
- Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
- Additional duties and special projects as assigned.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field.
- The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
- Excellent verbal and written communication skills.
- Ability to effectively communicate at all levels of the organization.
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks.
- Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving skills.
- Highly organized with exceptional follow-through abilities.
- To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Coordenador Serviço ao Cliente na Vivo, assegurando evolução da planta e funcionalidade dos serviços. Liderando equipe e otimização de recursos para atendimento regional em Minas Gerais.
Tax Senior Associate focusing on private clients and accounting standards at CBIZ, providing tax and advisory services. Collaborating with team members on multiple engagement assignments.
Media Consultant developing integrated cross - media strategies for advertising campaigns. Collaborating with expert teams within the Mediaplus group to execute planning and client services.
Director of Client Service Management working with Fidelity to support next - generation transfer agent operations. Building client relationships and improving operational health through strategic oversight and collaboration.
Tax Director responsible for managing private client services at CBIZ, driving revenue growth, and ensuring quality control. Requires extensive experience in public accounting and leadership skills.
Client Service Specialist at hand2mind, responding to customer inquiries and managing order fulfillment for key B2B accounts. Focus on exceptional service and problem - solving in a fast - paced environment.
Client Service Associate at Optimal facilitating connections between clients and market experts. Seeking individuals passionate about a career in a dynamic, global environment.
Tax Director managing client relationships for public accounting firm. Driving business growth and providing strategic advisory services to existing clients while ensuring quality control.
Client Service Representative handling customer service duties at VCA Veterinary Emergency Service. Supporting clients in an emergency and specialty veterinary facility in Middleton, WI with various shifts available.