Researching complex property tax cases utilizing various resources for Cotality's operations team. Delivering exceptional client service in a high-volume environment while adhering to company standards.
Responsibilities
Conducts intricate research of more complex property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
Interacts directly with clients to deliver exceptional client service in a high-volume production environment
Leverages process, system, and client knowledge to solve problems independently
Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs)
Performs simple to complex reporting such as maintaining tax research files, searching, and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations.
Requirements
High school diploma, GED or equivalent required; bachelor’s degree preferred
3+ years of relevant experience; college education in lieu of experience
Client service-oriented experience preferred
Ability to provide exceptional client service in a high-volume production environment
Ability to manage time, set priorities and meet deadlines
Intermediate computer skills and technically savvy to learn multiple systems and applications
Ability to understand basic property related documentation from a variety of sources
Critical thinking to synthesize information from multiple sources to solve problems
Detailed oriented to process data accurately
Ability to collaborate with others and provide status updates
Exceptional verbal and written communication skills
Willingness to learn and grow
Adaptable in an ever-changing environment.
Benefits
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!
Job title
Senior Associate, Client Operations Management, Tax Research
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