Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Content Moderator analyzing and identifying infringing content across online platforms. Focused on brand protection with a data-driven approach and strong attention to detail.
Responsibilities
- Review and label content according to established guidelines.
- Dive into online marketplaces, e-commerce sites, and social media to spot infringing content.
- Your sharp eye for detail will be key in identifying unauthorized use of our clients' intellectual property.
- Analyze content to suggest improvements in workflow and processes.
- Interpret and apply complex policies with a deep understanding of guidelines.
- Meet assigned targets while adhering to strict deadlines.
- Ensure high accuracy in content moderation and achieve monthly performance goals.
Requirements
- Minimum of 1 year of experience in content moderation (preferred).
- Collaboration & Relationship Building - Ability to work well with cross-functional teams and build strong client relationships.
- Time Management & Multi-tasking - Manage your workload effectively, prioritizing tasks to meet deadlines.
- Integrity & Cultural Awareness - Show professionalism and an understanding of diverse perspectives.
- Engagement & Active Listening - Be engaged in all communications and actively listen to client and team needs.
- Written and Spoken English - Excellent communication skills are a must.
- Customer Focus - Ensure a high level of service in all client interactions.
- Attention to Detail & Trend Identification – Ability to spot trends and anomalies in data with precision.
- Critical Thinking & Troubleshooting - Apply analytical thinking to solve problems and provide solutions.
- Research Skills - Strong research abilities to investigate and analyze infringing content.
- Proficient in MS Office – Good experience with MS Excel, PowerPoint, and Outlook is essential.
- Tech-Savvy - Good understanding of IT and internet technology.
Benefits
- Professional development opportunities
- Collaborative Culture
- Global Impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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