Workday Analyst responsible for resolving complex issues and providing Tier 2 support for the Workday system. Join a sustainable technology company focused on improving efficiency and climate technologies.
Responsibilities
Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries.
Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support.
Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required.
Conduct root cause analysis and implement solutions to prevent recurrence of issues.
Assist in the configuration and maintenance of Workday modules to meet business requirements.
Develop and deliver training materials and sessions for end-users to improve their understanding and use of Workday.
Participate in system upgrades, testing, and implementation of new features and functionalities.
Maintain documentation of support activities, issue resolutions, and system configurations.
Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations.
Adheres to the defined processes and procedures as well as the company's policies.
Performs any other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law.
Requirements
Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
Minimum of 2-3 years of experience in Workday functional support or a similar role.
Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning.
Excellent problem-solving and analytical skills.
Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
Ability to work independently and as part of a team in a global and extremely fast-paced environment.
Experience with system configuration, testing, and implementation.
Ability to work effectively in a team environment.
Excellent organizational, interpersonal, and written communication skills.
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