Customer Insight Analyst at RS Group leading data analysis and reporting for Content and Digital Merchandising teams. Delivering actionable customer insights across EMEA, APAC, and the Americas.
Responsibilities
Develop and maintain KPI dashboards for Content and Digital Merchandising teams
Partner with digital merchandisers to understand customer challenges and translate data into practical solutions
Design and implement frameworks to measure content quality and its relationship to commercial performance
Build standardised, automated reporting to support Digital Merchandising Quarterly Reviews
Deliver customer insights to suppliers, strengthening the value of our Supplier Partner Programs
Integrate new customer data sources into merchandising reporting, including Customer Data Master, Customer Data Platform, and Voice of the Customer systems
Expand reporting and datasets to deliver insights across global markets
Develop statistical models to demonstrate the value and impact of Digital Merchandising initiatives
Requirements
Proven experience in B2B or B2C digital data analysis
Strong proficiency with enterprise data and analytics tools, including Snowflake, SQL, Python, R, Power BI, and Adobe Analytics
Experience applying statistical analysis to solve commercial and customer challenges
Strong data visualisation skills, with the ability to tailor insights to different audiences
Deep understanding of the digital and ecommerce landscape, including key performance levers and KPIs
Solid knowledge of marketing channels and their impact on customer and business performance
Experience proactively identifying opportunities to improve user experience (UX) and customer experience (CX)
Benefits
Up to £500 per year to support ongoing health conditions such as diabetes or asthma
Support for neurodiverse colleagues and families, including assessments, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome
Tailored support for women at different life stages, from fertility support to menopause and endometriosis care
Enhanced support for our LGBTQ+ community, including coverage for trans colleagues such as voice coaching and gender confirmation procedures
Expanded fertility benefits, including IVF for lesbian couples and support for surrogacy and adoption
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