E - commerce Specialist managing and optimizing the presence and performance across Japanese online marketplaces for Koala. Executing strategies to drive revenue growth and enhance brand visibility.
About the role
- Senior E-commerce Analyst managing B2B demands and VTEX configurations at Copag. Supporting internal areas and engaging with commercial representatives in a hybrid work model in São Paulo.
Responsibilities
- Manage the B2B demand backlog with agencies and suppliers, tracking deadlines, priorities and quality of deliveries.
- Act as N2 (Level 2) support to resolve complex customer service (SAC) issues related to B2B.
- Execute operational configurations on the VTEX platform (promotions, collections, storefronts and basic adjustments).
- Lead periodic meetings and alignments with sales representatives to ensure process standardization and updates to commercial rules.
- Provide support to internal departments in the billing process when necessary.
- Send and keep updated the price tables and quotas for B2B clients.
- Monitor B2B billing, reconciling online orders and representative orders.
- Prioritize and manage the technical backlog with agencies and suppliers, balancing urgent tasks and strategic deliveries.
- Act as L2 for complex B2B customer service requests, resolving issues involving commercial rules and integrations.
- Maintain stability and accuracy in VTEX configurations to prevent operational impacts.
- Engage and align sales representatives, ensuring standardized processes, correct system usage and updates to price tables and quotas.
Requirements
- Bachelor's degree completed.
- Essential experience with VTEX and managing third-party backlogs.
- Experience working with B2B clients is a plus.
- Experience with sales administrative and operational routines.
- Intermediate English.
Benefits
- Meal allowance (Vale Refeição)
- Food allowance (Vale Alimentação)
- Work-from-home allowance (Vale Home Office)
- SulAmérica Medical Insurance - Employee and dependents – 100% company-sponsored; no co-pay
- SulAmérica Dental Insurance - Employee and legal dependents – 100% company-sponsored; no co-pay
- Transportation voucher (no deduction) or company shuttle
- Gympass
- Life Insurance - Metropolitan Life
- Discount on Copag products purchased on the website
- Profit-sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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