UX Product Experience Designer creating digital identity solutions for banking and retail sectors. Involves designing user journeys, interfaces, and prototypes aligning with enterprise requirements.
About the role
- E-commerce & Customer Experience Specialist at Nordic Knots, providing personalized advice on interior design. Overseeing e-commerce operations and ensuring excellent customer experiences in Berlin.
Responsibilities
- Advise and guide customers on interior design choices and product selections via email, chat, or phone.
- Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
- Manage returns, process refunds, and support logistical needs across the shopping journey.
- Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
- Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.
Requirements
- Degree in Interior Design or a related field.
- Professional experience in interior design and customer advisory roles.
- Native-level fluency in English with excellent written communication skills.
- Previous experience working in customer service, e-commerce, or client-facing roles.
- Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
- Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
- Zendesk experience is a plus.
- Fluent in German a must.
- Fluent in French is a plus.
Benefits
- Fun and driven team with high ambitions.
- Entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged.
- Diverse and inclusive workforce.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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