Retail Sales Consultant with a focus on customer service and sales for Travelex. Engaging with customers and promoting travel money products at Cairns Airport.
MV
Hybrid Customer Sales Coordinator – Field Sales Representative
Posted 3 weeks ago
About the role
- Field Sales Representative engaging existing fleet customers and new prospects for parts and service. Proactively educates on Model 1 offerings and follows through until customer needs are fulfilled and satisfaction is confirmed.
Responsibilities
- Field Outreach and Discovery: Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
- Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
- Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
- Sales Enablement and Coordination: Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
- Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
- Track all handoffs with owners and dates; keep customers informed.
- Follow-up & Customer Success: Send visit recap within 24 hours with agreed next steps and contacts.
- Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
- Escalate stockouts, delays, or quality concerns quickly with options presented.
- Data, Systems & Process Discipline: Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/ DMS.
- Meet response & follow-up SLAs; use standard email/phone templates.
- Log every touch (visit/call/email) and attach visit notes/photos as needed.
- Safety, Compliance & Professionalism: Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.
- Respect facility rules at customer sites; represent Model 1 brand standards at all times.
Requirements
- Excellent communication and customer empathy; confident with in-person outreach.
- Organized and self-directed in the field; strong follow-through.
- Comfort learning parts/service basics (training provided).
- Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
- Valid driver’s license; daily local travel (60–80% in the field).
Benefits
- Competitive benefits including health insurance
- Paid holidays
- Vacation pay
- Continuous training to provide you the opportunity to develop your full potential and be a true business partner
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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