Hybrid Customer Sales Coordinator – Field Sales Representative

at Model 1 Commercial Vehicles

• Job title: Customer Sales Coordinator – Field Sales Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $80,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chino, United States

About the role

• Field-facing role proactively engaging existing fleet customers and prospects for parts and service. Educating on Model 1 offerings and ensuring customer satisfaction during the full process.

Responsibilities

• Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
• Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
• Track all handoffs with owners and dates; keep customers informed.
• Send visit recap within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
• Escalate stockouts, delays, or quality concerns quickly with options presented.
• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/ DMS.
• Meet response & follow-up SLAs; use standard email/phone templates.
• Log every touch (visit/call/email) and attach visit notes/photos as needed.
• Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.
• Respect facility rules at customer sites; represent Model 1 brand standards at all times.

Requirements

• Excellent communication and customer empathy; confident with in-person outreach.
• Organized and self-directed in the field; strong follow-through.
• Comfort learning parts/service basics (training provided).
• Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
• Valid driver’s license; daily local travel (60–80% in the field).
• Customer service, retail parts, dealership service writing, inside/outside sales experience (preferred).
• Familiarity with commercial vehicles/upfitting or warranty processes (preferred).

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service