E2E Customer Journey Manager driven to enhance customer experiences at British Gas. Owning critical customer journeys from interaction to resolution with a focus on measurable improvements.
About the role
- Key Accountmanager managing strategic clients and logistics operations for DSV. Building relationships and ensuring operational performance across key accounts.
Responsibilities
- beheren en borgen van contracten, SLA’s en commerciële afspraken;
- coördineren van tariefmanagement in samenwerking met pricing- en tenderteams;
- monitoren van KPI’s zoals on‑time performance, laadprestaties en rapportagekwaliteit;
- voeren van MBR’s en QBR’s, ook op senior managementniveau bij de klant;
- managen van escalaties en structureel verbeteren van klantprestaties;
Requirements
- minimaal 5–10 jaar ervaring in transport, logistiek of account/contractmanagement;
- diepgaande kennis van wegtransport en internationale logistieke stromen;
- ervaring met strategische klantportfolio’s en complexe stakeholders;
- sterk analytisch vermogen en inzicht in KPI’s, performance en data (Excel vereist);
- overtuigingskracht, escalatie‑besef en het vermogen om grenzen te stellen zonder relaties te beschadigen;
- uitstekende beheersing van Engels (Nederlands is een pré).
Benefits
- een salaris, afgestemd op de kennis en ervaring die jij meebrengt;
- 28 vakantiedagen;
- 5% gratificatie;
- 8% vakantiegeld;
- een leaseauto en volledige mobiliteit tussen locaties;
- een gunstige pensioenregeling met lage eigen bijdrage;
- volop ontwikkelmogelijkheden via de DSV Academy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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