About the role

  • Business Development Specialist in logistics responsible for acquiring new customers and managing sales pipelines. Collaborate with internal teams to deliver service solutions and ensure onboarding success.

Responsibilities

  • Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
  • Reactivate inactive or churned customer accounts
  • Convert qualified leads into active shipping customers and revenue-generating accounts
  • Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
  • Encourage one-time shippers to become recurring customers to improve retention and account activation
  • Meet or exceed assigned activity, pipeline, and revenue performance metrics
  • Build, manage, and prioritize a structured sales pipeline within the company CRM system
  • Qualify leads using defined criteria and advance opportunities through the sales cycle
  • Maintain accurate and complete CRM documentation, forecasting, and activity tracking
  • Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities
  • Execute high-volume outbound outreach via calls, email, and digital platforms
  • Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
  • Apply solution-based selling techniques to close opportunities efficiently
  • Provide timely follow-up and consistent communication to customers
  • Support onboarding of new customers to ensure a positive initial experience and repeat business
  • Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility

Requirements

  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred
  • 1–3 years of inside sales, business development, customer service, or commercial experience preferred
  • Experience working in a KPI-driven or quota-based environment preferred
  • Experience using CRM platforms (Microsoft Dynamics or similar) preferred
  • Basic understanding of transportation, logistics, or supply chain services preferred

Benefits

  • medical
  • prescription
  • dental
  • vision
  • life insurance
  • flexible spending accounts (FSAs)
  • health savings accounts (HSAs) (for eligible plans)
  • short- and long-term disability coverage
  • wellness resources
  • Employee Assistance Program (EAP) services
  • participation in the DSV 401(k) plan
  • company matching contributions of up to 5%
  • various paid time off programs
  • paid company holidays

Job title

Business Development Specialist

Job type

Experience level

Junior

Salary

$55,000 - $68,000 per year

Degree requirement

High School Diploma

Location requirements

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