Business Analyst translating business needs into actionable requirements for Vodafone's connectivity solutions. Collaborating with stakeholders to drive data - informed decision - making and optimize business processes.
About the role
- Process and Control Analyst I handling credit card disputes and ensuring compliance with regulations. Collaborating with various teams to improve customer service and auditing processes.
Responsibilities
- Investigate and resolve complex and sensitive service-related disputes involving credit card consumers
- Monitor various functions within the company to ensure consumer complaints/issues are handled appropriately and within specified timeframes
- Perform analysis of audit findings and report these findings along with recommendations on improvements of the processes
- Review reports daily to ensure proper Company procedures and Regulatory Requirements are followed
- Document non-compliant instances for correction by the Company
- Review all processes within the company to ensure that all Regulatory and Compliance regulations are met
- Investigate and analyze determinations on complex service-related disputes
- Examine causes of customer disputes and initiate corrective action with third party vendor management team
- Analyze and recommend improvements in customer service policies, systems, programs and services
- Participate in special projects for other departments within the Company
- Complete Pre/post validation of all files for Company issued Change in Terms
- Prepare deliverables for audits, review testing findings, and make recommendations for improvements
- Review suspicious transactions and escalate to the Fraud department
- Develop, review, and analyze the ongoing effectiveness of all audit programs, recommending changes and improvements as appropriate.
Requirements
- Minimum 2 years of customer service experience
- College Degree required
- Previous banking experience preferred
- Excellent oral/written communication, organization, and customer relationship skills
- Ability to multi-task, work in a team environment and take direction from management
- Excellent problem-solving and analytical skills
- High attention to detail
- Strong knowledge of Microsoft Word, Excel and PowerPoint.
Benefits
- Competitive compensation and benefits
- Exciting, fast-paced business casual environment
- Equal employment opportunity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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