VB
Vivo (Telefônica Brasil)Junior Customer Service Analyst
Analista Servico Cliente Júnior supporting the customer service team at Vivo by creating reports and dashboards. Working with data consolidation and improvement of service quality.
About the role
- Manage relationship with the company’s debt sale broker
- Prepare bills of sale and affidavits in connection with monthly debt sales
- Assist with coordinating annual due diligence review of debt buyers to ensure compliance with contractual arrangements
- Assist with the onboarding of new debt buyers, if necessary
- Cultivate strong relationships with key partners - understanding their needs and providing tailored insurance solutions
- Drive business development efforts to identify and pursue new opportunities for growth
- Collaborate cross-functionally with internal teams, including Customer Service and Collections to ensure alignment and execution of business objectives
- Representing Continental Finance at industry conferences, professional associations, and other venues
- Assist with the Account Buyback process and investigation, and other debt buyer correspondence requests
Requirements
- Bachelor’s degree in Business Administration, Economics, Marketing, or related field preferred
- Experience in account management or sales within financial services preferred
- Highly analytical, number oriented
- Strong evaluation skills along with execution savvy
- Proven track record of driving revenue growth and exceeding performance goals in a highly competitive environment
- Knowledge of data security practices
- Ability to foster a culture of collaboration, continuous improvement, and innovation
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Attain and maintain high performance expectations on a monthly basis
- Strategic thinker with a results-oriented mindset and a knack for problem-solving
- Self-starter, highly motivated individual.
Benefits
- Competitive compensation
- Fast-paced business casual environment
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