About the role

Technical Business Analyst at ConnectWise collaborating with product owners to gather requirements and assist in project definition. Analyzing systems, documenting processes, and ensuring business needs are met.

Responsibilities

The Technical Business Analyst will work with product owners and requesters to gather requirements.
Validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests.
Review, analyze and evaluate the systems and user needs.
Produce documentation of both current and new processes as well as system flow diagrams.
Work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
Provides support to cross functional team(s), with a high attention to detail.
Researches, analyzes, and documents findings.
Document and distribute new or revised processes and procedures that result from project efforts.
Analyze business problems and recommends solutions.
Write user stories with detailed acceptance criteria.
Create and implement solution design that will meet the needs of the business.
Create and implement project plans when applicable.
Test the design, manage QA and UAT, verify solutions.
Write up and keep detailed records of initiatives.
Perform System demo, participate in user acceptance testing, and conduct user training.
Facilitate user acceptance and sign off.

Bachelor’s degree in related field or equivalent business experience.
2+ years of related experience.
2+ years of experience working with the Salesforce Platform.
Experience with Agile/Scrum methodologies.
Salesforce Business Analyst Certification.
Preferred: Experience in Finance or Marketing.
Ability to work independently on projects and processes with general supervision.
Ability to situationally adapt and understand new technology/processes.
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
Must be detail oriented, strong analytical, people and documentation skills.
Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
Problem-solving abilities and the ability to meet reasonable deadlines.
Strong team player with the ability to build positive and collaborative relationships within the organization.
Familiar with relational database concepts, and client-server concepts.
Financial Analysis and Familiarity with Financial terms.
Willingness to call or speak with customers directly.
Familiarity with SharePoint, Smartsheet, and Jira.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment.