Senior Software Tester at Emerson testing the DeltaV MES platform software. Collaborating with developers and participating in agile activities.
About the role
- Quality Assurance Analyst performing data analysis and quality control for pharmaceutical manufacturers. Identifying process improvement areas and presenting insights to stakeholders in Pittsburgh.
Responsibilities
- Perform data analysis on data collected by Quality Associates to identify trends, insights, and areas of opportunity within programs and agent performance
- Create slide decks and present these documents to internal and external stakeholders alongside Operations Quality Assurance leadership
- Use the data to recommend process improvement opportunities and lead teams toward action-oriented results
- Lead meetings with Operations leadership and clients to discuss program quality scores and areas of opportunity
- Communicate identified trends and quality risks, serve as a resource regarding quality concerns, and continue monitoring for improvement opportunities
- Provide feedback to Operations Leadership and Operations Agents during coaching sessions, utilizing structured coaching methods
Requirements
- Associate Degree or four years of experience required
- Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus
- Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques
- Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment
- Strong working knowledge of quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution
- Knowledgeable, responsible, and self-driven to support excellent customer service and strong patient outcomes
- Bilingual English/Spanish is a plus
Benefits
- medical, dental, vision, life, and disability insurance
- access to comprehensive benefits
- 401(k) plan with employer contributions
- flexible paid time off (PTO) policy
- eight standard company holidays
- three floating holidays annually
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