Onsite Director, Patient Support – Hub Services

Posted 1 hour ago

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About the role

  • Director of Patient Support leading a team of Managers and Specialists at ConnectiveRx. Ensuring operational excellence and effective execution of client programs in the healthcare industry.

Responsibilities

  • Leads a group of Managers and Supervisors, who lead a team of Benefit Investigations Specialists or Case Managers
  • Responsible for planning and executing client programs and managing client deliverables
  • Oversees and develops Managers, Patient Access - HUB who have various levels of experience in program/project management in the healthcare industry
  • Mentors Patient Support Managers and provides strategic input to management issues
  • Ensures SOP’s and KPI’s are followed and measured through Client and Benefit Investigation Specialist Scorecards

Requirements

  • Bachelor’s degree or equivalent experience (14 years) required in Business, Marketing or Communications
  • 10+ years Pharmaceutical or related healthcare industry experience
  • Extensive access support operational and execution experience, preferably with a range of specialty products
  • Experience leading a team
  • Advanced skill level in MS Excel, Word, PowerPoint and Access
  • PMP certification and/or Six Sigma certification a plus

Benefits

  • Opportunities for a bonus (or commissions)
  • Medical, dental, vision, life, and disability insurance
  • 401(k) plan with employer contributions where applicable
  • Flexible paid time off (PTO) policy covering sick days, personal days, and vacations
  • Eight standard company holidays and three floating holidays annually

Job title

Director, Patient Support – Hub Services

Job type

Experience level

Lead

Salary

$91,900 - $136,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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