Director of KOL Engagement for biopharmaceutical company focused on innovative therapies. Building relationships with key opinion leaders for commercial launch of apitegromab in the U.S.
About the role
- Service Director at Computacenter managing high-value IT Managed Services accounts and client relations. Leading service delivery teams and driving strategic growth for exceptional IT service outcomes.
Responsibilities
- Own and be accountable for high value and complex IT Managed Services account
- Cultivate and own key stakeholder relationships
- Responsible for account performance, P&L, contract compliance and risk
- Provide leadership and management of the customer team
- Drive growth in Contractual and Professional Services
- Manage the services improvement plan
- Ensure contractual obligations are met
- Stay updated with industry developments and new technologies
Requirements
- Experience of working in a customer aligned service management role within the IT services industry
- Experience of leading a team
- Strong understanding of customer strategy, industry trends, and business objectives
- Commercial acumen with strong experience managing P&L and contract performance
- Excellent communication and relationship-building skills
- Ability to drive strategic growth and manage complex service portfolios
- Collaborative mindset with a focus on team success and customer satisfaction
- Active interest in personal and team development
Benefits
- Exceptional IT services
- Strong client relationships
- Competitive salary and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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