Service Director at Computacenter managing high-value IT Managed Services accounts and client relations. Leading service delivery teams and driving strategic growth for exceptional IT service outcomes.
Responsibilities
Own and be accountable for high value and complex IT Managed Services account
Cultivate and own key stakeholder relationships
Responsible for account performance, P&L, contract compliance and risk
Provide leadership and management of the customer team
Drive growth in Contractual and Professional Services
Manage the services improvement plan
Ensure contractual obligations are met
Stay updated with industry developments and new technologies
Requirements
Experience of working in a customer aligned service management role within the IT services industry
Experience of leading a team
Strong understanding of customer strategy, industry trends, and business objectives
Commercial acumen with strong experience managing P&L and contract performance
Excellent communication and relationship-building skills
Ability to drive strategic growth and manage complex service portfolios
Collaborative mindset with a focus on team success and customer satisfaction
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