Strategy & Operations operator at HappyRobot analyzing data and designing workflows for AI - native operating system. Focused on operational efficiency and improving business processes in a high - growth environment.
About the role
- Associate Data Operations Analyst at Confluence managing client data and ensuring compliance in workflows. Collaborating with a global team across various countries to deliver high-quality service.
Responsibilities
- Manage incoming client data, ensuring quality and compliance using internal tools
- Handle inquiries via Zendesk ticketing system with professionalism and accuracy
- Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
- Perform daily/monthly operational tasks to meet service level standards
- Occasionally join client calls to discuss ticket updates or review data workflows
Requirements
- Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
- Strong communication skills, both written and verbal (email + occasional phone)
- Experience in client support or operations within a compliance or tech-related field
- Ability to manage multiple tasks, troubleshoot issues, and meet deadlines
- English: Required - Excellent written skills
- French: Fluent essential
Benefits
- Generous Time Off packages including additional half days with each public holiday in your location.
- Global Career Development opportunities
- Social Events
- Referral Bonus scheme - Upto $3,000 per successful referral
- Plus many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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