Senior Digital Communications Advisor leading digital outreach and web content management for Ontario’s condominium authority. Collaborating with teams to enhance communication strategies and consumer protection initiatives.
Responsibilities
Serve as the go-to person for web content management and creation
Be a coach and mentor to junior team member
Become a condo expert who can translate consumer protection information into clear, plain-language, actionable messages that drive results and align with CAO’s voice.
Oversee roll out of new and updated web content in response to changes in the law, sector dynamics, what’s in the news and what CAO would like to promote.
Bring a creative voice to the table for how CAO can leverage its website to promote its initiatives and better serve its clients
Work closely with colleagues and external vendors to ensure website content is optimized for accuracy, user experience and search engine visibility.
Provide meticulous review of content, using latest AI tools and tactics as necessary.
Establish and refine processes to continuously audit and enhance CAO web content
Manage web communication projects from planning to execution, ensuring deadlines are met, budgets are adhered to, and objectives are achieved.
Coordinate cross-functional teams, including designers, writers, and external vendors, to deliver high-quality work.
Champion the ongoing implementation of branding guidelines.
Track project milestones, ensure timely delivery, and communicate progress to stakeholders.
Collaborate with external vendors to manage translation of web content into French
Perform other related duties as required.
Requirements
Bachelor’s degree in marketing, communications or a related field
Understanding of web design and content management, in particular WordPress and associated plug-ins.
6 + years of related experience with an emphasis on content management and creation for digital channels
Strong project management skills with experience managing multiple projects simultaneously.
Strong team player: able to work collaboratively, take responsibility, and understand their role in building a positive public perception of the organization
Excellent editing, writing, research and messaging skills.
Commitment to maintaining high standards of quality, including meticulous attention to detail.
The ability to thrive and deliver in a dynamic environment
Desire to support consumer protection while learning condo policy
Strong planning, organization, and project management skills
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