Hybrid Senior Digital Communications Advisor

at Condominium Authority of Ontario

• Job title: Senior Digital Communications Advisor
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: WordPress
• Location requirements: Hybrid, Toronto, Canada

About the role

• Senior Digital Communications Advisor leading digital outreach and web content management for Ontario’s condominium authority. Collaborating with teams to enhance communication strategies and consumer protection initiatives.

Responsibilities

• Serve as the go-to person for web content management and creation
• Be a coach and mentor to junior team member
• Become a condo expert who can translate consumer protection information into clear, plain-language, actionable messages that drive results and align with CAO’s voice.
• Oversee roll out of new and updated web content in response to changes in the law, sector dynamics, what’s in the news and what CAO would like to promote.
• Bring a creative voice to the table for how CAO can leverage its website to promote its initiatives and better serve its clients
• Work closely with colleagues and external vendors to ensure website content is optimized for accuracy, user experience and search engine visibility.
• Provide meticulous review of content, using latest AI tools and tactics as necessary.
• Establish and refine processes to continuously audit and enhance CAO web content
• Manage web communication projects from planning to execution, ensuring deadlines are met, budgets are adhered to, and objectives are achieved.
• Coordinate cross-functional teams, including designers, writers, and external vendors, to deliver high-quality work.
• Champion the ongoing implementation of branding guidelines.
• Track project milestones, ensure timely delivery, and communicate progress to stakeholders.
• Collaborate with external vendors to manage translation of web content into French
• Perform other related duties as required.

Requirements

• Bachelor’s degree in marketing, communications or a related field
• Understanding of web design and content management, in particular WordPress and associated plug-ins.
• 6 + years of related experience with an emphasis on content management and creation for digital channels
• Strong project management skills with experience managing multiple projects simultaneously.
• Strong team player: able to work collaboratively, take responsibility, and understand their role in building a positive public perception of the organization
• Excellent editing, writing, research and messaging skills.
• Commitment to maintaining high standards of quality, including meticulous attention to detail.
• The ability to thrive and deliver in a dynamic environment
• Desire to support consumer protection while learning condo policy
• Strong planning, organization, and project management skills
• Command of French is an asset

Benefits

• Competitive compensation
• Health benefits
• Pension matching
• Hybrid work environment