Hybrid Personalization Specialist – Retail/E-commerce

at Concord

• Job title: Personalization Specialist – Retail/E-commerce
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: $50 - $60 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Personalization Specialist supporting retail/e-commerce initiatives at Concord. Responsible for coordinating personalization operations and collaborating with product management and CRM leads.

Responsibilities

• Managing ongoing updates from the business within personalization experiences like promo, SKU and creative updates that impact the experience.
• Ongoing tracking, reporting and measurement of personalization experiences.
• Work cross-functionally with many other departments to coordinate and execute operational needs and/or to set up a new or optimize an existing personalization experience.
• Assist in the prioritization of business updates, new personalization features, and experiments.
• Partner with the Senior Product Manager to manage the backlog of experiments, creative updates, and new features.
• Support two business units under the direction of the Personalization Strategy Lead.
• Work closely with both the Sr. Product Manager managing the personalization roadmap as well as the CRM personalization lead to ensure experiences are coordinated, optimized, and measurable across channels.

Requirements

• must be authorized to work legally in the US without sponsorship, now or in the future.
• Bachelor’s degree in Marketing, Business, Technology, or a related field.
• 3-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies.
• Strong understanding of digital marketing channels, tools, and best practices.
• Data savvy; data analyst skill set is a plus.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Experience with data-driven test-and-learn methodology and practice preferred.
• Experience with personalization platforms and technologies; Salesforce MCP experience preferred.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.