Director of Consumer Strategy driving growth and innovation for Enova’s consumer lending business. Leading strategic initiatives and partnering with cross - functional teams in a hybrid role.
About the role
- Delivery Director leading delivery managers in customer accounts for Computacenter in key regions. Accountable for service delivery excellence and team development in a multi-client MSP environment.
Responsibilities
- Lead and drive the performance of internal and third-party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimised customer satisfaction
- Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
- Implement governance according to the policies and operating models defined by Computacenter.
- Employ and develop processes within delivery leadership to identify and manage risks in service delivery, assess commercial implications and take measures to eliminate and or avoid risks.
- Support the delivery of change services (projects, programs, and professional services engagements)
- Work alongside and support the sales and services colleagues in a matrix leadership role to support the achievement of contracted outcomes for the customer and Computacenter
- Work with the key stakeholders to support, socialize and lead an account strategy and execution plan.
- Develop and implement a communications plan, covering your Group delivery location & the extended delivery leadership teams.
- Be accountable for capacity planning including all Computacenter ISPs and cross vendor focusing on optimization
- Lead the management of all agreed contracts in relation to delivery in your location and ensure compliance to contractual requirements, associated policies, internal and external.
- Lead and manage the delivery of contracted Run Services in your region to ensure accurate forecasting and cost management to achieve or exceed the agreed baseline cost targets
- Perform all line management responsibilities for all direct reports.
Requirements
- Experienced in the management of customers and operations in a multi-client MSP environment
- Experienced in IT Service Management
- Expert in ITIL.
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
- Team-oriented working and thinking
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
- Health and wellness programs
- Long-term career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Executive Director, Structuring Solutions customizing financial solutions for clients in the reinsurance industry. Collaborating with diverse teams to address financial challenges and enhance client offerings.
Senior Director, Total Rewards driving the execution of compensation, benefits, and recognition programs at Enterprise. Partnering with senior leaders to enhance Total Rewards strategy and operations.
Service Director leading offshore service operations for Vestas, overseeing activities and team management in Hamburg. Focus on delivering high - quality services and developing staff in an international environment.
Director overseeing Diagnostic Imaging & Breast Health services at Beth Israel Lahey Health. Leading operations and strategic planning across multiple hospital sites for high - quality imaging services.
Senior Director improving healthcare quality ratings and provider performance for Community Health Plan of Washington. Overseeing strategic initiatives focused on Medicaid and regulatory compliance.
Director of Payments Technology at Vancity, responsible for modernizing payment systems and fraud technology. Engaging with Payments Canada and leading cross - functional teams in financial services technology.
Director of Digital Banking overseeing digital customer engagements and technology roadmap at Atlantic Union Bank. Leading teams to achieve KPIs and enhance customer satisfaction through digital solutions.
Industrial Water Project Manager handling growth and technical execution in the US water sector. Working with a diverse team to drive community change through innovative water solutions.
Trade Settlements Specialist at Huntington ensuring timely and accurate settlement of securities transactions. Collaborating with teams to manage trade discrepancies and compliance with regulations.