Senior Technical Product Manager guiding the evolution of Stay22's API platform and Model Context Protocol. Collaborating across teams to transform systems into a unified technical ecosystem.
About the role
- Technical Product Owner driving innovative customer experience technology solutions for businesses. Collaborating with stakeholders and development teams to deliver cutting-edge Genesys solutions in a hybrid work environment.
Responsibilities
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
- Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
- Evaluate new tools, managed packages, and innovation ideas.
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working.
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
- Genesys Cloud CX: Professional / Architect.
- Experience working in Agile development environments.
- Ability to write clear and concise epics, user stories and acceptance criteria.
- Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.).
- Excellent communication and stakeholder management skills.
Benefits
- Hybrid or remote work options available, depending on company policies.
- Collaborative and fast-paced environment with cross-functional teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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