Bilingual Customer Service Representative offering quality assistance to clients at Securian Canada. Engaging in client service and managing inquiries, ensuring satisfaction with services provided.
About the role
- Hybrid Scheduling Coordinator at Complete Care assisting patients through their care journey. Responsibilities include scheduling appointments and educating patients on their upcoming care.
Responsibilities
- Schedule new patients courteously and efficiently, including scheduling, rescheduling, and cancellations.
- Educate patients on what to expect, ensuring they feel confident and engaged in their upcoming appointments.
- Exhibit exemplary phone etiquette, representing Complete Care with warmth and professionalism.
- Work both independently and collaboratively within a supportive team environment.
- Accurately assess patient needs based on their injuries, previous treatments, and current symptoms.
Requirements
- At least 1 year of sales experience (preferred).
- Prior phone sales experience is a plus.
- Experience working with a multi-line phone system.
- Familiarity with a CRM system is advantageous.
- Bilingual (Spanish) speakers are a strong plus.
- Excellent communication and interpersonal skills with a genuine ability to connect with patients.
- Proven success in sales or healthcare-related roles is a bonus.
- Strong organizational skills with the ability to focus on what truly matters.
- A genuine passion for helping others and making a meaningful impact on patient health and well-being.
- The confidence and empathy to address and overcome objections, using active listening and effective solutions.
Benefits
- Comprehensive training programs designed to help you excel.
- Health, Dental, and Vision insurance.
- Life Insurance.
- 401(k) Retirement Plan.
- Flexible Spending Accounts (FSA).
- Supplemental Pay: Exciting bonus opportunities based on performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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