About the role

Junior Client Consultant at Compass supporting K-12 education with training and exceptional customer support. Empowering schools for better engagement and learning experiences.

Responsibilities

**Responsibilities & Duties:**
You will:
Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
Provide a high level of support for customers transitioning from other products.
Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
Encourage satisfied customers to make referrals to peer schools.
Manage overall workflow for implementation & training.
Have comprehensive knowledge and confidence across our product suite.
Identify opportunities to sell customer schools additional modules.

**What you'll bring...**
We are looking for someone who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.
You will also:
Have excellent public speaking skills along with a high level of written communication.
Display an enthusiastic, energetic & friendly attitude in all circumstances.
Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
Be willing and available to travel across the state as required.
Experience or knowledge of working in schools will be highly regarded.

**What’s in it for you?**
Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
Flexible working culture - hybrid working environment
Learning & Development opportunities - we want you to grow and get the most out of your role!
Parental Leave Program for both primary and secondary carers
24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.**
**Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
*Prior To Commencing Employment, You Require:*
a valid Employee Working With Children Check
a valid Driver's Licence
a satisfactory National Police Check
verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate