Consultant at APP managing digital transformation projects and developing IT and business solutions. Collaborating with teams and leading consulting mandates in Switzerland.
About the role
- Junior Client Consultant at Compass supporting K-12 education with training and exceptional customer support. Empowering schools for better engagement and learning experiences.
Responsibilities
- **Responsibilities & Duties:**
- You will:
- Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
- Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
- Provide a high level of support for customers transitioning from other products.
- Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
- Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
- Encourage satisfied customers to make referrals to peer schools.
- Manage overall workflow for implementation & training.
- Have comprehensive knowledge and confidence across our product suite.
- Identify opportunities to sell customer schools additional modules.
Requirements
- **What you'll bring...**
- We are looking for someone who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.
- You will also:
- Have excellent public speaking skills along with a high level of written communication.
- Display an enthusiastic, energetic & friendly attitude in all circumstances.
- Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
- Be willing and available to travel across the state as required.
- Experience or knowledge of working in schools will be highly regarded.
Benefits
- **What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - hybrid working environment
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
- **It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.**
- **Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- *Prior To Commencing Employment, You Require:*
- a valid Employee Working With Children Check
- a valid Driver's Licence
- a satisfactory National Police Check
- verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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