EHS Business Partner focusing on safety culture at leading European manufacturer. Collaborating with management and developing company - wide safety standards in a hybrid role.
About the role
- Senior Manager leading Digital and Direct Lending Strategy to enhance customer experiences in home lending. Collaborating across teams and influencing leaders for strategic execution.
Responsibilities
- Lead the design and delivery of strategic initiatives across Digital and Direct Lending, from concept through to delivery
- Translate strategic priorities into delivery roadmaps and measurable outcomes
- Lead a team of 2x Business Analyst, providing effective coaching and mentoring to foster their ongoing professional development
- Influence senior leaders on priorities, trade-offs, strategic recommendations and execution decisions
- Support and guide technology investment and prioritisation, ensuring initiatives enable scale, efficiency and improved customer outcomes
- Collaborate across Business Units to align practices, remove friction and unlock sustainable growth opportunities
- Review performance data, customer insights and operational metrics to generate reports and identify improvement opportunities
Requirements
- Domain expertise in home lending (acquisition or service) and contact centres.
- Experience leading large‑scale strategy and transformation initiatives in digital, lending or regulated environments
- Demonstrated people leadership experience, with a genuine passion for coaching, values and performance uplift
- A strong communicator with the ability to turn strategy into clear delivery roadmaps with measurable outcomes
- Proven stakeholder management skills with the ability to collaborate and influence senior leaders on priorities, trade‑offs and execution across Product, Technology, Operations, Risk and Compliance
- Experience embedding new models and ways of working across end‑to‑end customer journeys
- Strong analytical and storytelling capability to drive insight‑led decision making with the ability to leverage data and performance metrics to improve customer and business outcomes
- Strong understanding of call centre metrics and environment and/or Home Lending InLife (desirable)
- A working knowledge of Agile ways of working methodology and project management experience (desirable)
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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