KI
KikoSales Assistant
Sales Assistant engaging customers and selling Kiko Milano's cosmetic products in Mönchengladbach. Responsibilities include managing sales, customer service, and stocking merchandise.
About the role
- Directly manage and mentor two Telesales Team Leaders, ensuring they have the tools and training necessary to excel in their roles.
- Oversee the day-to-day operations of the wider Telesales Agent team, ensuring adherence to best practices and company policies.
- Conduct regular one-on-one meetings and performance reviews with Team Leaders and provide final-tier coaching for Agents as needed.
- Recruit, onboard, and train new telesales talent.
- Develop and implement innovative sales strategies and call scripts to maximise conversion rates and drive revenue growth.
- Establish clear, ambitious targets for the team and individual agents, and ensure consistent achievement of KPIs (e.g., call volume, conversion rates, revenue).
- Analyse sales data, performance metrics, and market trends to identify areas for improvement and proactively adjust strategies.
- Work with other key stake holders to ensure a clear message for the customer and ensuring every call counts
- Create and facilitate ongoing training programs focused on product knowledge, sales techniques, objection handling, and customer service excellence.
- Foster a high-energy, competitive, and supportive team environment that promotes continuous learning and professional development.
- Implement a robust quality assurance process to monitor calls, provide constructive feedback, and ensure consistent delivery of the brand message.
Requirements
- 3+ years of progressive experience in Telesales Management or a similar high-volume call centre environment.
- Proven experience directly managing Team Leaders or Supervisors.
- Demonstrated ability to exceed sales targets and successfully scale a telesales operation.
- Strong analytical skills with the ability to use data to drive decision-making and performance improvement.
- Excellent communication, interpersonal, and motivational skills.
- Experience in a rapidly growing or "scaling-up" environment.
- Competent in AI literacy.
- Familiarity with compliance and regulatory requirements related to telesales.
Benefits
- A competitive remuneration package inc. a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌍
- A comprehensive, International private Health Insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
KI
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