Senior Onboarding Consultant responsible for customer training and project management for Goodlord's platform. Engaging with clients to ensure effective use of products during onboarding.
About the role
- IT Consultant managing technology for annual general meetings and providing client consulting in Germany. Working in a hybrid environment based in Munich with flexible work arrangements.
Responsibilities
- Supporting public limited companies in the planning, organization, implementation, and follow-up of annual general meetings and similar formats (physical or virtual)
- Providing intensive consulting services to clients (top-level management) of all company sizes, especially with regard to the process-optimized implementation of Q&A management
- Planning and organizing the technical setup and workflow for meetings, configuring databases, installing software, and creating technical documentation
- Needs analysis, screening, and updating of own IT hardware and software
- Planning, configuration, monitoring, and maintenance of networks and Windows-based IT systems
- Monitoring, diagnosis, and troubleshooting of IT equipment and facilities
- Supporting product management and software development in testing and optimizing our systems
- Assignment to meetings – nationwide on site
- Coordination of technical setup and dismantling, administration and support of IT systems, fault analysis and troubleshooting
- Conducting briefings, training sessions, and dress rehearsals—internally as well as for and with our customers
- Collaboration on internal projects and topics related to the Annual General Meeting
Requirements
- After completing your studies or training in the field of IT for system integration or in another IT-related field (as an IT specialist, IT systems management assistant, or similar), you have already gained relevant professional experience.
- You have in-depth knowledge of Windows-based IT and server systems, database administration (MSSQL, Sybase), general network technology, its planning, configuration, maintenance, and administration, as well as software installation and documentation.
- You enjoy communicating with our customer contacts and guiding them safely through the “annual general meeting” project as a project manager.
- Strong team spirit and communication skills
- Strong analytical thinking and coordination skills
- Quick comprehension and willingness to learn new things
- Independent and careful way of working
- Confident command of the German language and good written and spoken English skills.
Benefits
- Health and wellbeing rewards that include an Employee Assistance Programme to support you and your family.
- Flexible work. We give the support needed to help you find the best balance between work and lifestyle, as well as the empowerment to make appropriate decisions in your role.
- Extra rewards that range from recognition awards, referral bonuses and team get togethers to global networking opportunities.
- Global opportunities. Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Job title
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